Susan & Mark Hooks

co-founded STEPS in 2010 after volunteering at the Department of Children and Family Services (DCFS). While volunteering at DCFS, she discovered families visiting in hallways, around social workers desks, and in closets. Not only were there no toys – there was no laughter. Susan went into action and designed four rooms to resemble a home-like atmosphere where families could visit privately. ​Today, STEPS Family Resource Center, a nonprofit devoted to strengthening families in crisis, has played a key role in the reunification of hundreds of families. 


  • Toys and games suitable for small children and their parents
  • Quilts and blankets for small children to take naps
  • Books or DVD’s suitable for families to enjoy together
  • Craft items
  • Office and janitorial supplies
  • Diapers, wipes, diaper bags, bottles, sippy cups, pacifiers
  • Gift cards to use for clients' needs or as prizes at fundraisers.

We would LOVE to give you a tour and show you our facility! Please contact our office if you would like to schedule an appointment!



Every month, hundreds of children in the Sebastian County foster care system find their “home living room” at STEPS Family Resource Center, when they come for supervised visitation with their non-custodial parents. Seeing the faces of those children light up when they are reunited with their parents warms your heart, as you can only imagine the trauma they have endured.

Regardless of the circumstances, abused and neglected children desire to be with their parents. The traumatic removal experience brings fear, anxiety and a sense of abandonment – especially in the light of the fact most of these children are sent to neighboring counties to find a bed, resulting in not only a loss of their family and their homes, but their schools, their neighbors, their friends and their churches. When children are able to visit their non-custodial parents in child-friendly, homelike visitation rooms, their sense of abandonment is reduced and their fears and anxieties are alleviated. Successful visitations are a vital component to reunification. 

Please join our mission to strengthen families - we can not do it without your support!